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Heinco Plumbing Services

Residential Service Plumbing Technician (Service & Sales)

Sign-On Bonus: $1,000-$6,000 based on experience and licensing.

Location: Midlothian, VA

We protect your nights/weekends for rest and family time (no on-call rotation)

Heinco Plumbing Services is a residential plumbing company based in Midlothian, serving Richmond and the surrounding areas with fast, reliable home plumbing solutions. We're in a growth phase and raising the bar: better customer experience, polished and professional technicians, stronger communication, and work you're proud to put your name on.

Our Culture: Life Time Value

We're building a place where:

Life: We foster long-term relationships with our customers and team.
Time: We respect your time (no on-call rotation) and our customer's time.
Value: We provide premium service and reward premium performance.

This role is ideal for a true residential service tech who can diagnose, communicate options clearly, and confidently win approval for solutions, especially someone coming from larger residential service brands (where you've already had strong sales/process training).

Key Responsibilities

Run residential service calls (water heaters, drain issues, fixtures/toilets, leaks, etc.)
Diagnose issues quickly and accurately; present options that match the home and the customer
Produce clean, professional work and leave the home better than you found it
Communicate clearly with homeowners and the office, set expectations, explain pricing, and close work confidently
Document work and close out jobs in our field software (FieldPulse)

Qualifications

2 or more years of residential service plumbing experience (not maintenance-only)
Valid driver's license with a reasonably clean record
Willing to pass a background check and drug screen upon a conditional job offer
Strong communication, professionalism, and a \"clean-cut\" customer-facing mindset
Comfortable providing solutions (you don't have to be pushy, you do have to be confident)
Experience at larger residential service companies is preferred

Compensation

Full-time, W2 Employment
Pay: $25 - $55 per hour guaranteed base + performance pay
Typical schedule: Monday-Friday, 8:00 AM-5:00 PM
No on-call rotation (we protect nights/weekends for rest and family time)
A team that's investing in technician experience and culture, not just \"run the next call.\"

Sign-On Bonus (Based on Experience & Credentials)

$1,000 - 2+ years residential plumbing experience
$2,500 - Journeyman Plumber
$4,000 - Master Plumber
$6,000 - Master Plumber with Gas License

Why Heinco Plumbing Services?

Because not all plumbing companies are built the same.

At Heinco, we're intentionally stepping away from the chaos that defines much of the residential service industry. No on-call rotations. No overnight emergencies. No running techs into the ground. Instead, we're building a high-standard, premium service company where technicians are respected, supported, and rewarded for doing things the right way.

If you're looking for a place where:

Your time and family life are respected
Your earning potential reflects your skill and effort
Your work environment is professional, clean, and team-oriented
You're not just another truck number

Heinco Plumbing Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law. We provide reasonable accommodations for applicants and employees as required by law.

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Job Description: Residential Service Plumbing Technician

\n\n

About the Company

Heinco Plumbing Services is a reputable company specializing in residential plumbing services. As a Residential Service Plumbing Technician, you will play a crucial role in ensuring the proper functioning of plumbing systems in residential properties.

\n\n

Objectives and Key Results (OKRs)

Maintain and repair plumbing systems in residential properties to ensure optimal performance
Respond promptly to service calls and address customer plumbing issues efficiently
Ensure compliance with safety regulations and quality standards in all plumbing work

\n\n

Key Performance Indicators (KPIs)

Percentage of service calls resolved within designated timeframes
Customer satisfaction ratings based on service quality and responsiveness
Adherence to safety protocols and regulatory requirements

\n\n

Key Skills and Qualities

Demonstrated experience in residential plumbing maintenance and repair
Strong problem-solving skills and the ability to troubleshoot plumbing issues effectively
Excellent customer service and communication skills
Knowledge of plumbing codes and regulations

\n\n

Conclusion

As a Residential Service Plumbing Technician at Heinco Plumbing Services, you will be responsible for ensuring the smooth operation of plumbing systems in residential properties. Your expertise in maintenance, repair, and customer service will contribute to the overall success of our plumbing services. This role requires a combination of technical skills, professionalism, and dedication to meeting customer needs.

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Residential Service Plumbing Technician

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